AvPay Frequently Asked Questions (FAQ)

Click each image to expand

 

Why AvPay?

AvPay lets you find aviation companies and compare aviation services in your area. From Drone Pilots to Flying schools, browse aviation services near you and get in touch with every company directly. All of our company profiles are in a standardized format making it easier to find what you are looking for!

 

How do I register as a user?

Hit the ‘Login/Register’ at the top of the website. Click sign up, add your details and you are all set.

AvPay how to register

 

How do I Log-in & Log-out?

Hit the ‘Login/Register’ at the top of the website. Enter your username & password created during the sign up process. When logged in, hit the ‘Logout’ button at the top next to the shopping cart.

Logging-in and out of AvPay

 

How do I search companies by category?

Hover over the ‘Company Categories’ button, just below the search bar. A dropdown menu will appear with multiple aviation categories. Select your desired category, scroll down to view all the companies linked to the selected category. Click on a profile to check out their services & products.

How to browse categories on AvPay

 

Where can I find News & Blog Articles?

Hover over the ‘News’ button, just below the search bar. A dropdown menu will appear with a list of news categories. Select your desired category to view AvPay News articles from a variety of sources. For a mix of aviation news, just hit the News button, this will show you the most recent articles available from a range of categories.

How to find the AvPay News Page

 

How does the map work?

The AvPay world map is full of push pins. Each pin represents an aviation company registered on the AvPay Marketplace & Directory. Use the ‘+/-‘ to zoom in and out of the map. Click a pushpin to see which company it represents and visit their AvPay profile.

How to use the AvPay Map

 

What are the Banners for at the top of the page used for?

The homepage and each company category will have a number of banners at the top of the page. Banners are linked directly to a company profile or sometimes directly to a company website. This is a great way of highlighting some of the Best Offers, New Events and Premium Members on AvPay. Click on a banner to see how it works.

Online Banners on AvPay

 

How to I search for an aviation company? (Top bar – known company)

If you know which company you are looking for, use the top search bar to quickly find the relevant AvPay profile.

How to search for a company on AvPay

 

How do I find companies & services near me?

If you just want to browse or find specific aviation services near me , search by location. Scroll down on the main page until you spot ‘Search by Location’ tool on the left. Search by country, county/state, city or ZIP/postcode. Change the radius to match your search, the company profiles that appear will match your criteria.

How to find companies and services on AvPay

 

What are featured companies?

Features companies are premium AvPay members. These companies offer great services to their customers. Check-out some of our featured companies today, you can find the featured companies just below the ‘Search by location’ tool.

 

What are top rated companies?

Top-rated companies are just that, Top-Rated! These are companies with the best review rating on AvPay. If you feel that a company on AvPay has provided a great service or if you have used them before, leave them a review on their profile and let future customers understand the level of service they will receive!

 

How can I keep up to date with AvPay updates and news?

You can check out our ‘News’ area as detailed in an answer above. You can also follow AvPay on Facebook, Instagram, LinkedIn, Twitter and now TikTok. We post regular updates such as New Companies, New Products, Updates in the Aviation World, News and Entertainment. Just search AvPay on your chosen social media platform to find us. Like and follow us to stay involved!

 

How can I get in touch with AvPay directly?

You can contact the AvPay team for help & advice on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team.

 

How can I get Discounts on aviation related products?

We all like discounted prices, right? Head to the ‘Offers & Discounts Codes’ at the top of the ‘News’ list. Here you will find some great discounts on Aviation products including Pooleys, Aviation Watches, Aviation Headsets and Valeting.

Aviation Discounts on AvPay

 

How can I set up a partnership with AvPay?

You can email the AvPay team on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team for more information.

 

How do I advertise on AvPay?

You can email the AvPay team on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team for more information. You can also set-up your own profile here or purchase online banners here.

 

How can I leave feedback about AvPay?

You can email the AvPay team on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team to leave feedback.

 

How can I register a complaint with AvPay?

In the unfortunate event that you wish to make a complaint regarding an issue with AvPay or an issue with a registered company, you can email the AvPay team on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team to discuss your complaint.

 

How can I get technical help from AvPay?

You can email the AvPay team on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team for assistance.

 

How can I report an issue with the website?

You can email the AvPay team on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team for assistance.

 

Who can I contact to inform of a mistake on the website or provide additional information?

You can email the AvPay team on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team for assistance.

 

I don’t quite know what I am looking for, where can I find aviation company advice?

You can email the AvPay team on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team for assistance.

 

Who can I contact regarding a service on AvPay?

The best contact will be the company in question using the enquiry button. If you do not receive a response, you can email the AvPay team on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team for assistance.

 

Who can I contact to discuss the membership options available?

You can email the AvPay team on info@AvPay.app or +44 (0) 161 505 2653 to speak to a member of the team to discuss the membership options.

 

How can I earn a commission through AvPay?

The AvPay Affiliate Programme rewards its affiliates for each AvPay Membership purchase with the help of the affiliate. You get paid every time you drive a membership sale, just like a commission-only sales representative. Essentially, Affiliates act as an outsourced sales team for AvPay, promoting our memberships and getting rewarded with a percentage of the value. Check out the Affiliate page HERE

 

Profiles

 

How do I make an Enquiry with a registered company?

If you are interested in a company, product, service or just want to find out more, you can get in touch with them through AvPay. Each profile will have an ‘Enquiry’ button, this sends a message directly to their team.

How to send an enquiry through an AvPay profile

 

How can I ‘Save’ a profile?

If you like what you see or would simply like to keep up to date with a company of choice, there will be a ‘Follow’ button at the top of the profile. You can see your full list of companies you follow by logging into your AvPay account.

How to follow a company on AvPay

 

How can I leave feedback for a company?

Are you happy with the service you have received or are you a supporter of this company from previous experience? You can help them and future customers by leaving an honest review on the company AvPay profile. This is a great way of thanking the company for a great service, leave constructive feedback, inform future customers and help the company join our ‘Top-rated Companies’ list. Each profile will have a tab dedicated to reviews, simply click the tab on a company profile and hit ‘Add Your Review’.

How to leave a review on an AvPay profile

 

How can I find out About a company?

Each profile will have an ‘About Us’ section on the left side of the profile. This will include a general overview regarding the company. You can find out more information by browsing the rest of the profile.

How to find-out about a company on AvPay

 

How can I find out where an Aviation Company is based?

To find out the address of a company, there will be a registered business address at the top of the profile, just under the logo. If you want to see where a company is based on the world map, check the ‘Location’ section on the left side of the profile. The company will be marked with a ‘Pushpin’.

How to find a company's location on AvPay

 

How can I find out which Services are offered by a company?

AvPay profiles are designed to promote companies’ aviation services and products. Simply click on a company profile, head to the Services page and see if any of the services match your requirements. Get in touch with the Enquiry Button  to see if they can accommodate your needs if the specific service is not directly listed.

How to find a company's services on AvPay

 

How do I Connect with a company?

Each profile has an Enquiry Button for you to send messages directly to the company. If you prefer to use social media, there are social media buttons at the top of the page linked directly to the company’s active platforms. You can also access a company’s social media through the live social media feed on the left side of the profile. Some companies will have a visible phone number if you would rather speak to someone over the phone.

How to submit an enquiry to a company on AvPay

 

How can I find a Company’s phone number?

All of our paid members have the option to add a phone number to their profile. If a company has a phone number listed, it will be visible at the top of their profile, just below the address.

How to find company phone numbers on AvPay

 

How can I search for a Company’s Products?

If a company has products/services for sale on their AvPay profile, there will be a ‘Product Search’ section on the left side of the profile. Here you can search for a desired product and check to see if the company offer this service. You can also head to the ‘Products’ tab of the profile to manually browse all of the products available.

How to find products on company profiles, on AvPay

 

What is the use of the Gallery on a profile?

Each profile has a gallery tab, which is used to display previous work, show examples of equipment/services and give you a better visual idea of who you are dealing with or the service you are receiving.

How to find gallery page on AvPay

 

How do I find Air Displays?

Looking for Air Display companies? Check out the Air Display Companies Category on our homepage to browse the company profiles and services available. Enquire through a profile company to find out more.

 

How do I find Air Show & Trade Shows?

Looking for Air Shows or Trade Show Companies? Check out the Air Show & Trade Show Category on our homepage to browse the company profiles and upcoming shows. Enquire through a profile to find out more.

 

How do I find Aircraft Charter Brokers?

Check out the Aircraft Charter Broker category on our homepage to browse Charter Brokers. Enquire through a profile to discuss your requirements.

 

How do I find Aircraft Cover Manufacturers?

Looking for a new Aircraft Cover? Check out the Aircraft Cover Manufacturers category on the AvPay homepage to browse the company profiles, covers & services available. Enquire through a profile to discuss your requirements.

 

How do I find Aircraft Ferrying Companies?

Looking to move an Aircraft? Check out the Aircraft Ferrying Companies category on the AvPay homepage to browse the company profiles and services available. Enquire through a profile to discuss your requirements.

 

How do I find Aircraft Valeting Companies?

Looking for an Aircraft Valet? Check out 1the Aircraft Valeting Companies category on the AvPay homepage to browse the company profiles and services available. Enquire through a profile to discuss your requirements.

 

How do I find Airfield Cafes?

Looking to eat & relax while visiting an airport? Check out the Airfield Cafes category on the AvPay homepage to browse the Cafes at airports/airfields. Enquire through a profile to find out more.

 

How do I find Airports?

Looking for a Local Airport? Check out the Airports category on the AvPay homepage to browse the company profiles and airport services available. Enquire through a profile to find out more.

 

How do I find Aviation Consultancy Companies?

Looking for an Aviation Consultant? Check out the Aviation Consultancy Companies category on the AvPay homepage to browse the company profiles and services available. Enquire through a profile to discuss your requirements.

 

How do I find Aviation Maintenance Companies?

Looking for Aircraft Maintenance? Check out the Aviation Maintenance Companies category on the AvPay homepage to browse the company profiles and services available. Enquire through a profile to discuss your requirements.

 

How do I find Aviation Marketing Companies?

Looking to market your business? Check out the Aviation Marketing Companies category on the AvPay homepage to browse the company profiles and services available. Enquire through a profile to discuss your requirements.

 

How do I find Aviation Museums?

Looking to spend a day visiting an Aircraft Museum? Check out the Aviation Museums category on the AvPay homepage to browse the museums profiles and plan your day out. Enquire through a profile to find out more.

 

How do I find Aviation Photographers?

Are you looking for an Aviation Photographer? Check out the Aviation Photographers category on the AvPay homepage to browse the company profiles and services available. Enquire through a profile to discuss your requirements.

 

How do I find Conference Room Hire?

Looking to Hire a Conference Room? Check out the Conference Room Hire category on the AvPay homepage to browse the company profiles and services available. Enquire through a profile to discuss your requirements.

 

How do I find Drone Pilots?

Looking for a Drone Pilot or Drone Service? Check out the Drone Pilots category on the AvPay homepage to browse the UAV company profiles and services available. Enquire through a profile to discuss your requirements and book a drone pilot or drone services.

 

How do I find Drone Training?

Looking to learn how to fly a drone? Check out the Drone Training category on the AvPay homepage to browse the company profiles and services available. Enquire through a profile to discuss your requirements.

 

How do I find Flight & Flying Experiences?

Looking for a Flying Experience? Check out the Flight & Flying Experiences category on the AvPay homepage to browse the company profiles and available flights. Enquire through a profile to find out more.

 

How do I find Flight Equipment?

Looking for Flight Equipment? Check out the Flight Equipment category on the AvPay homepage to browse the company profiles and available products. Enquire through a profile to discuss your requirements and find out more.

 

How do I find Flight Simulator companies?

Looking to use a Flight Simulator? Check out the Flight Simulator Companies category on the AvPay homepage to browse the Flight Simulator profiles and services available. Enquire through a profile to discuss your requirements and book your flight through AvPay.

 

How do I find Flight Support companies?

Are you looking for a company to Manage Your Flight Requirements? Check out the Flight Support Companies category on the AvPay homepage to browse the company profiles and Flight Support Services available. Enquire through a profile to discuss your requirements.

 

How do I find Flying clubs & Flying Schools?

Looking to Start Flying or gain Flight Experience? Build your hours or gain a new qualification by Checking out the Flying clubs & Schools category on the AvPay homepage to browse the company profiles and services available. Enquire through a profile to find out more.

 

How do I find Freelance Flying Instructors?

Looking for a Freelance Flying Instructor? Check out the Freelance Flying Instructor category on the AvPay homepage to browse the Instructor profiles and services available. Enquire through a profile to find out more.

 

How do I find Freelance Pilots?

Are you looking for a Freelance Pilot? Check out the Freelance Pilot category on the AvPay homepage to browse the Pilot profiles and services available. Enquire through a profile to discuss your requirements and hire a pilot.

 

How do I find Gliding Clubs?

Looking for a Gliding Club? Check out the Gliding Clubs category on the AvPay homepage to browse the club profiles and services available. Enquire through a profile to find out more or maybe book a trial flight.

 

How do I find Aircraft Hangarage?

Are you looking for a Hanger to store your aircraft? Check out the Aircraft Hangarage category on the AvPay homepage to browse the company profiles and hangarage services available. Enquire through a profile to discuss your requirements.

 

How do I find Sightseeing Scenic Pleasure Flights?

Are you looking to buy a gift or simply enjoy a pleasure flight? Check out the Sightseeing Scenic Pleasure Flights category on the AvPay homepage to browse the company profiles and available flights. Enquire through a profile to find out more.

 

How do I find Trial Flying Lessons?

Would you like to take control of an aircraft and get a taster of life as a pilot? Check out the Trial Flying Lessons category on the AvPay homepage to find your local flying school. Enquire through a profile to discuss and book your trial flight.

 

 

What are the Badges for on the profiles?

All of our profiles have badges to identify which membership they have, the type of profile and which categories they are listed in to give you a better idea of what they offer. The badges are broken down below.

 

Directory Badge

A company with a directory badge will not have any products to purchase directly through AvPay. This company will have a list of services / products available. If you wish to enquire further or book a service, you should use the profile ‘Enquiry’ button or call them if a number is visible

AvPay-Directory-Badge-Large

 

Marketplace Badge

A company with a marketplace badge will have products/services listed for sale directly through AvPay. Browse these products by clicking the ‘Products’ tab on a profile or use the ‘Product Search’ bar on the left side of the profile to see which products/services are available. You can purchase any product by clicking the ‘Add to cart’ button and following the payment process.

Marketplace Company

 

 

Verified Company

These are vendors that have provided a Certificate of company registration to AvPay.

AvPay Verified Company Badge

 

 

Definitions of Company Categories

Air Display Company– This company conducts Air Displays Shows

Air Show & Trade Show – This company is an Air Show Company or Trade Show Company

Aircraft Charter Brokers – This company offers Charter Brokerage Services

Aircraft Cover Manufacturer – This company offers an Aircraft Cover Manufacturing service

Aircraft Ferrying – This company offers an Aircraft Ferring service to fly aircraft from one place to another

Aircraft Valeting – This company offers an Aircraft Cleaning / Valet service

Airfield Café – This is a Café / Restaurant based at an Airfield/Airport

Airport – This company is an Airport / Airfield / Aerodrome offering a range of services

Aviation Consultant – This company is an Aviation Consultancy providing aviation services & advice

Aviation Maintenance – This company provides Aircraft servicing , repair or maintenance services

Aviation Marketing – This company provides an Aviation Marketing Service

Aviation Museum – This is an Aircraft Museum with aviation displays celebrating the history of aviation

Aviation Photographer – This is a company offering Aviation Photography services for aircraft

Conference Room Hire – This is a company that offer Conference Room Hire, usually based at an Airfield / Airport

Drone Pilot – This is a company that offers Drone / UAV services in a variety of industries.

Drone Training – This is a company that provides an element of UAV training to become qualified to fly a drone.

Flight & Flying Experiences – This company provides an opportunity to Buy a Flight Experience.

Flight Equipment – This company provides Flight Equipment, Pilot Accessories and other Aviation Items.

Flight Simulator – This company provides Flight Simulator facilities for flight training and experiences.

Flight Support – This company provides a Flight Support Service dealing with all aspects of Flight Management.

Flying Clubs & School – This company provides essential flight training for Flying Qualifications, Hour Building , Experiences and more.

Freelance Flying Instructor – This company/person offers Freelance Flying Instructor services.

Freelance Pilot – This Company/Person offers a Freelance Pilot Service.

Gliding Club – This is a Gliding Club offering a variety of Gliding Services and Experiences.

Hangarage – This company offers Hangarage for Aircraft and Storage Solutions

Sightseeing Scenic Pleasure Flights – This company offers pleasure flight experiences in a variety of aircraft from Fixed wing to Helicopters

Trial Flying Lessons – This company provides Trial Flights for aspiring pilots and people seeking an aviation experience behind the controls of an aircraft.

 

User account

Why should I Register with AvPay?

By registering for a FREE AvPay account, you unlock features to make your AvPay experience even better! Through your account you can:

  • Track current/previous orders
  • Follow interesting companies
  • Track your enquiries through the enquiry portal
  • Add & manage your billing/shipping address to make sure your information is always up to date
  • Free to register and takes 30 seconds to complete!

 

How can I add my Company to AvPay?

If you wish to add your company to AvPay, click the ‘Add your Company’ button at the top of the home page. From here you will see all of the AvPay membership options available. Select your desired membership type that fits you, fill out the information and a member of our team will be in contact to complete your sign-up process and provide assistance if necessary.

How to create an AvPay Profile

AvPay Memberships

 

 

Promote your company updates by setting-up your own AvPay Profile here.

 

 

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